Pyonea is a B2B marketplace. We collect only the information we need to run the platform—verify sellers, process orders, support shipping and payments, prevent fraud, and improve the buying and selling experience.
1. Information We Collect
Depending on how you use Pyonea (buyer or seller), we may collect:
•
Account information (name, email/phone, password or login credentials)
•
Shipping and contact details needed to fulfill orders
•
Business and verification details for sellers (business registration, NRC/owner info, documents you provide during onboarding)
•
Order and transaction history (orders, payments status, refunds/returns where applicable)
•
Messages and support requests sent through the platform
•
Technical and usage data (device, browser, IP address, pages visited) for security and performance
2. How We Use Your Information
We use your information to:
•
Operate the marketplace (accounts, listings, search, cart, checkout, and order tracking)
•
Verify seller identity and maintain marketplace trust
•
Process orders and support payments and confirmations
•
Enable seller fulfillment and buyer delivery communication
•
Provide customer support and resolve disputes
•
Prevent fraud, abuse, and policy violations
•
Improve features and performance (analytics and debugging)
3. Sharing of Information
We do not sell your personal information. We share limited data only when necessary to run the marketplace:
•
Sellers (order items and shipping details so they can fulfill your order)
•
Payment and service providers (to process payments, confirmations, and fraud checks, where applicable)
•
Delivery/logistics partners (only the information needed to deliver, where used)
•
Legal authorities if required by law or to protect users and platform integrity
•
Business transfers (only if ownership or operations change, with reasonable notice)
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You can request the following, subject to verification and legal retention requirements:
•
Access your personal data
•
Request correction of inaccurate data
•
Request deletion of your data (where legally permitted)
•
Manage cookie preferences (for analytics) in your browser or consent banner
6. Cookies
We use cookies for essential functionality (like keeping you signed in) and, if you consent, for analytics to understand how the marketplace is used and where we can improve.
7. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or through a notice on our platform.
8. Contact Us
If you have questions about this policy or your data, please contact us:
Email: contact@pyonea.com
Phone: +95 9 792 115 547
Address: Bet 59-60, 19 Street, Aungmyaetharsan Township, Mandalay, Myanmar