Pyonea is a marketplace where independent sellers offer their products. Each seller may have their own return, exchange, and refund policy. By placing an order, you agree to the seller’s policy as displayed on the product page and during checkout.
Before making a purchase, you must carefully read and understand the return policy of the seller. The seller’s policy is clearly shown on each product page and summarized at checkout. If you have any questions, please contact the seller directly before placing your order.
Pyonea facilitates transactions but does not set the return policy for sellers. However, all sellers must comply with the Myanmar Consumer Protection Law (2019) and the platform’s minimum standards outlined below.
Minimum Platform Requirements
A clearly stated return window (e.g., 7 days, 14 days, etc.)
Conditions for returns (e.g., unused, original packaging, tags attached)
Process for initiating a return
Refund method and timeline
Who pays return shipping (seller or buyer)
Consumer Protection Law Rights
If delivery exceeds 15 days beyond the agreed date, you may cancel and receive a full refund.
You have the right to receive products that match their description and are free from defects.
If a product is defective, you may claim repair, replacement, refund, or compensation.
If you cannot resolve a return issue directly with the seller, please contact Pyonea support. We will mediate based on the seller’s stated policy and applicable law. If mediation fails, you may file a complaint with the Myanmar Consumer Protection Commission.