Shipping
Shipping Information
Learn how orders are prepared, shipped, and tracked on Pyonea. This guide covers delivery areas, estimated timelines, packaging standards, and the steps to take if an order is delayed, lost, or damaged.
Track Your Order
Contact Support
≤ 3 days
Handling time
Standard commitment
> 50K MMK
Tracking provided
Qualifying orders
All states
Nationwide delivery
Domestic coverage
7 days
Dispute window
After delivery date
Shipping Methods
Each seller chooses the shipping methods they can support. Available options are shown at checkout.
Standard Shipping
A reliable option for most orders, delivered through trusted domestic logistics partners.
Available nationwide
Tracking number provided for orders over 50,000 MMK
Cost is calculated by weight and destination at checkout
Express Shipping
Faster delivery for time-sensitive orders, available in Yangon and selected major cities.
Same-day delivery available within Yangon for orders placed before 12 PM
Next-day delivery to Mandalay
Higher shipping fees may apply
Freight / Bulk Shipping
For large, heavy, or oversized orders that are not suitable for standard parcel delivery.
Available for orders over 50 kg or oversized items
Quote-based — contact the seller or Pyonea support
Delivery time negotiated based on order size and location
International Shipping
International shipping is optional for sellers. Check the product listing to confirm availability.
Subject to Myanmar export regulations and destination customs
Buyer is responsible for import duties and taxes
Delivery times vary widely by destination country
Delivery Areas & Estimated Times
Timelines are estimated business days after dispatch. Actual delivery may vary by courier, weather, and local conditions.
Yangon (City)
All Yangon townships
Standard
1–2 business days
Express
Same day / Next day
Freight
By arrangement
Yangon (Outskirts)
Hlegu, Hmawbi, Taikkyi, Thanlyin
Standard
2–3 business days
Express
Next day
Freight
By arrangement
Mandalay Region
Mandalay, Pyin Oo Lwin, Meiktila
Standard
3–5 business days
Express
2–3 business days
Freight
By arrangement
Major Cities
Naypyidaw, Bago, Mawlamyine, Pathein
Standard
4–6 business days
Express
2–4 business days
Freight
By arrangement
Remote Areas
Kachin, Kayah, Kayin, Chin, Mon, Rakhine, Shan states
Standard
6–10 business days
Express
Not available
Freight
By arrangement
* Business days are Monday to Saturday, excluding Myanmar public holidays. Orders placed after 3 PM are processed on the next business day.
Order Preparation Time
The time a seller needs to prepare, pack, and hand over your order after payment is confirmed.
Standard handling
1–3 business days
For most orders
Express handling
Same day / Next day
Where offered by the seller
Bulk / Freight
3–7 business days
For large or custom orders
Seller obligation: Sellers must hand over orders within the preparation time shown on their listing. If an order cannot be shipped on time, the seller must notify the buyer promptly. Repeated delays may affect seller performance ratings.
Packaging Standards
These minimum standards help products arrive safely and professionally.
1
Use a box or packaging material suitable for the product type and weight
2
Fill empty space with padding (bubble wrap, foam, paper) to prevent movement
3
Seal all seams and edges with strong packing tape
4
Fragile items must be double-boxed with at least 5 cm of cushioning on all sides
5
Label the outer package clearly with the recipient's name, address, and contact number
6
Include a packing slip with the order details inside the package
Note for buyers: If your order arrives with visibly damaged packaging, photograph it before opening and report it within 48 hours via the order page.
Lost or Damaged Orders
Follow these steps if your order does not arrive, arrives damaged, or contains the wrong items.
1
Report within 7 days
Contact the seller via the order page within 7 days of the estimated delivery date.
2
Seller review
The seller has 48 hours to check with the courier and provide an update.
3
Pyonea mediation
If unresolved, raise a dispute and Pyonea's support team will mediate.
4
Resolution
Eligible claims are resolved with a refund or replacement shipment within 5–7 business days.
Eligible for refund or replacement
Order not delivered within 7 days after the estimated date
Items arrived visibly damaged or broken
Wrong item received
Significant quantity shortage
Usually not eligible
Reported more than 7 days after estimated delivery
Buyer-caused damage after receipt
Delays due to incorrect address provided by buyer
Delays from customs (international orders)
Seller Shipping Responsibilities
To keep the marketplace reliable, sellers are expected to meet the following standards.
Hand over orders within the preparation time stated on the listing
Provide a valid tracking number for all orders over 50,000 MMK
Notify the buyer promptly if an order will be delayed
Package all items securely to prevent transit damage
Offer at least one standard domestic shipping option
Respond to buyer shipping queries within 24 hours
Respect the delivery estimates shown at checkout
Comply with all applicable courier and customs regulations
Shipping FAQs
Can I choose my own courier?
What if the seller hasn't shipped my order within the stated handling time?
Do shipping costs include insurance?
Can I change my shipping address after placing an order?
Why does my tracking number not show any updates?
Are public holidays counted in delivery estimates?
Need help with a shipment?
Pyonea support is available Monday to Friday, 9 AM to 6 PM Myanmar Standard Time.
Contact Support
Track Order
Return Policy
How returns and refunds are handled
Seller Guidelines
Shipping rules for sellers
FAQ
Answers to common questions
Last updated: April 2026 ·
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